Coffee Lounge 44 Ltd

Privacy Policy
Version: 1.0
Effective Date: 18th July 2026
Review Date: 18th July 2027

1. Introduction

Coffee Lounge 44 Ltd (“Coffee Lounge 44”, “we”, “our” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you:

  • Visit our premises;
  • Visit our website;
  • Contact us;
  • Make a booking or enquiry;
  • Purchase our products;
  • Attend one of our events;
  • Apply for employment;
  • Interact with us on social media; or
  • Are captured by our CCTV system.

 

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.

2. Data Controller

Coffee Lounge 44 Ltd is the Data Controller responsible for your personal information. If you have any questions regarding this Privacy Policy, please contact:

General Manager
Email: manager@coffeelounge44.co.uk
Telephone: 01905674222
Address: Coffee Lounge 44 Ltd, Egdon Lane, Worcester, WR74QL

3. What Personal Information We Collect

Depending on how you interact with us, we may collect:

Contact Information
  • Name
  • Email address
  • Telephone number
  • Postal address

 

Booking Information
  • Reservation details
  • Special requests
  • Number of guests

 

Customer Information
  • Purchase history
  • Feedback
  • Complaints
  • Correspondence

 

Website Information

When you visit our website we may collect:

  • IP address
  • Browser type
  • Device information
  • Cookies
  • Website usage information

 

Please refer to our Cookie Policy for further information.


CCTV Images

When you visit our premises your image may be captured by CCTV.

No audio is recorded.

4. How We Collect Your Information

We collect information:

  • Directly from you
  • When you make a booking
  • When you contact us
  • When you purchase products
  • Through our website
  • Through CCTV
  • Through cookies
  • From third parties where necessary (for example booking platforms)

5. Why We Use Your Information

We use your information to:

  • Provide food and drink services
  • Process bookings
  • Respond to enquiries
  • Process payments
  • Manage customer service
  • Improve our products and services
  • Comply with legal obligations
  • Maintain health and safety
  • Prevent fraud
  • Protect our business
  • Operate CCTV
  • Defend legal claims where necessary

6. Our Lawful Bases

Depending on why we process your information, we rely upon one or more of the following lawful bases:

  • Performance of a contract
  • Legitimate Interests
  • Legal Obligation
  • Consent (where required)

 

Where we rely on Legitimate Interests, we carefully balance our interests against your rights and freedoms.

7. CCTV

Coffee Lounge 44 operates CCTV throughout its premises.

The purposes are:

  • Crime prevention
  • Crime detection
  • Staff safety
  • Customer safety
  • Protecting company property
  • Investigating incidents
  • Health and safety investigations
  • Assisting insurers
  • Assisting Police and other law enforcement agencies

Our CCTV system:

  • Records video only
  • Does not record audio
  • Does not use facial recognition
  • Does not use biometrics
  • Does not use Artificial Intelligence
  • Is not used for routine employee performance monitoring

 

Routine footage is retained for 7 days, after which it is automatically deleted unless required for an ongoing investigation or legal proceedings.

Access is restricted to authorised personnel only.

Footage may be shared where necessary with:

  • Police
  • Insurance providers
  • Solicitors
  • Courts
  • Other authorities where required by law

8. Marketing

If you choose to receive marketing communications from us, we may contact you about:

  • Events
  • Promotions
  • New menu launches
  • Special offers

 

You can unsubscribe at any time by contacting us or following the unsubscribe instructions included in our communications.

We do not send marketing emails unless permitted by law or where you have consented.

9. Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our website.

Where required by law, we will request your consent before placing non-essential cookies.

Further details are available in our Cookie Policy.

10. Sharing Your Information

We only share personal information where necessary.

Recipients may include:

  • Payment providers
  • IT support providers
  • Website hosting providers
  • Professional advisers
  • Accountants
  • Solicitors
  • Insurance companies
  • Law enforcement agencies
  • Government authorities where legally required

 

We never sell your personal information.

11. International Transfers

We do not routinely transfer your personal information outside the United Kingdom.

If any of our service providers process information overseas, we will ensure appropriate safeguards are in place as required by UK GDPR.

12. How Long We Keep Information

We only retain information for as long as necessary.

Examples include:

  • CCTV: 7 days unless retained for investigation.
  • Customer enquiries: normally up to 2 years.
  • Financial records: as required by tax and accounting legislation (typically 6 years).
  • Employment records: in accordance with employment legislation.

 

Information is securely deleted when no longer required.

13. Your Rights

Under UK GDPR you have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion where appropriate.
  • Request restriction of processing.
  • Object to processing based on Legitimate Interests.
  • Request transfer of your information where applicable.
  • Withdraw consent where processing relies on consent.
  • Lodge a complaint with the Information Commissioner’s Office (ICO).

 

Some rights are subject to legal exemptions.

14. Subject Access Requests

You may request a copy of your personal information by contacting us.

Where requesting CCTV footage, please provide:

  • Date
  • Approximate time
  • Location
  • Description of yourself
  • Details of the incident

 

We may ask for proof of identity before releasing any information.

15. Keeping Your Information Secure

We use appropriate technical and organisational measures including:

  • Password-protected systems
  • Restricted access
  • Staff confidentiality obligations
  • Secure storage
  • Automatic deletion where appropriate
  • Regular policy reviews
  • Access controls
  • Physical security measures

16. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of external websites and encourage you to read their privacy policies.

17. Changes to this Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website and a copy can be requested at our premises.

18. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact:


General Manager
Coffee Lounge 44 Ltd
Email: manager@coffeelounge44.co.uk
Telephone: 01905674222
Address: Coffee Lounge 44, Egdon Lane, Worcester, WR7 4QL

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk/
Telephone: 0303 123 1113